Frequently Asked Questions (FAQ)

1.Go to our online store and browse the catalog. Choose the item you like and click “Buy”.
2.Once you’ve selected all the desired items, click on the cart icon and select “Checkout”.
3.Fill in your contact details and delivery address. Make sure all the information is correct.
4.Choose your preferred payment and delivery method.
5.Review your order details — product name, quantity, price, and delivery option.
6.After placing the order, you’ll receive a confirmation email with your order number and delivery details.
7.Upon receiving your item, check its quality. If you have any questions, please contact our support team.

Yes, you can modify or cancel your order if it has not yet been shipped. Please contact our manager and provide your order number.If the parcel has already been shipped, a return is possible after delivery and will be covered by the buyer.

No, creating an account is not required. You can place an order as a new user by simply filling in your contact details. However, registering an account allows you to complete future purchases faster and track the status of your orders.

We deliver throughout Ukraine via reliable postal services — Nova Poshta and Ukrposhta.

You can choose the most convenient delivery method:
- delivery to a branch or parcel locker — pick up your order at a convenient collection point$
- courier delivery — receive your order right at your door on a convenient day.

You can easily track your order status using the tracking number or in your personal account on our website. You’ll be notified of your parcel’s arrival via SMS or Viber.

The delivery cost is calculated according to the rates of the selected carrier.
Free delivery applies to retail orders totaling 2000 UAH or more (including all discounts) — for delivery to a branch or parcel locker.
Please note: the offer does not apply to items that are part of sales or promotional campaigns.

We ship orders daily (except weekends and public holidays) immediately after payment confirmation or selection of cash on delivery.
Once your order has been shipped, you’ll receive a message with a tracking number, which you can use to track your parcel on the carrier’s website or in your customer account. We always strive to ensure fast delivery — in most cases, parcels arrive within 1–3 days after dispatch.

We offer several convenient payment options:

- Online on the website — pay by Visa or MasterCard via a secure payment gateway.
- Cash on delivery — pay upon receipt at the post office (by cash or card).
- Bank transfer — after placing your order, we’ll send you an invoice that can be paid at the bank or via online banking.
- Cash to the courier — available for some locations when receiving your order at the door.

Please note: the order can only be received by the person whose details were provided during checkout. A valid ID must be presented upon collection.

Yes, we offer international shipping to most countries worldwide.
The cost and delivery time depend on the destination country and the chosen postal service.
To place an international order, simply contact us at info@lanavitta.com and we’ll help calculate the shipping cost and arrange the most convenient delivery option for you.

You have the right to return or exchange a product within 14 days of purchase in accordance with the Law of Ukraine “On Consumer Protection.”

A return is possible if the product has not been used, its original appearance, labels, markings, and full set of components are preserved. The packaging may be opened but must not be damaged.
It is also important that the product does not belong to the list of items that cannot be returned (for example, custom-made items or orders with special measurements).

To process a return, you must provide a payment document (a receipt or proof of online payment). We reserve the right to refuse a return if the conditions are not met.

In the case of returning or exchanging a product that meets all standards and is of proper quality, the shipping costs are paid by the customer.
If the return occurs due to our mistake or a defect, we cover all shipping expenses.

We always strive to resolve such situations quickly so that you don’t have to worry about paperwork or delivery payments.

We carefully check each item before shipping; however, if you receive a product with a defect or damage, please notify us immediately after receiving it.
You can send a photo of the damage or describe the issue — we will promptly offer a convenient solution: exchange or refund.

For products of inadequate quality, Article 8 of the Law of Ukraine “On Consumer Protection” applies, guaranteeing your right to request a price reduction, free defect correction, reimbursement of expenses, or a refund.

After we receive the returned product and confirm that it is in proper condition, the refund is issued within 14 days.
The refund is made via bank transfer — to the same card or account that was used for the original payment.

If the payment was made by cash on delivery, the refund will be transferred to the bank card you specify when submitting the return request.

Our products don’t require complicated care, but they do appreciate gentle handling. To keep your throw or scarf soft and perfectly shaped, we recommend washing them by hand or on a delicate machine cycle — without intensive spinning.

For best results:
- wool: water temperature no higher than 30°C;
- cotton: up to 40°C;
- cashmere: no more than 20°C.

Always use mild detergents specially designed for natural fibers.

Dry your items flat on a horizontal surface — for example, on a towel — and avoid direct sunlight or radiators, as high heat can damage the fibers. If your throw just needs refreshing, simply air it out — fresh air works wonders for natural materials.

The natural fibers used in our products usually don’t require ironing — after proper drying, they regain their shape on their own.
If you need to smooth the item, do so through a thin cloth or use steam at a low temperature. Avoid holding the steamer too close to prevent damaging the structure of wool or cashmere.

Store throws, bedspreads, and scarves in a dry, well-ventilated place, away from direct sunlight. The best option is a cotton bag or fabric cover that allows air circulation.
We do not recommend keeping them in plastic bags or vacuum containers — natural fibers need to “breathe.”
To keep the item soft, take it out of the closet occasionally, shake it out, and let it air.

We offer several size options — from compact models for an armchair or sofa to large bedspreads for the bed.
A throw measuring 140×200 cm is ideal for a relaxation area, while 170×210 cm or 200×220 cm is perfect for a double bed.
If you’re looking for a travel or decorative accessory, choose a smaller size that’s easy to take with you.
Our scarves come in various lengths, so it’s easy to find one that suits you — whether as a light accent to your outfit or cozy warmth in winter.

Yes, sure. We regularly hold seasonal promotions so that our customers can purchase Lanavitta products at great prices. Current offers can always be found in the “Sale” section.

In addition, our website offers promo codes for new customers, which can be applied to the first order.

Yes, we offer gift wrapping to make your present look festive and stylish. You can choose the wrapping when placing your order.

Yes, of course! We constantly collaborate with various businesses and offer favorable conditions for wholesale orders. If you would like to place a wholesale order, please contact our managers at the phone numbers listed in the “Contacts” section or submit your request through the form on the same page. For more detailed information, we recommend visiting the “Business” page.

If you wish to order corporate gifts, this is also possible. Simply submit a request and consult with our manager. More information about corporate gifts and examples of our completed throws can be found in the “Corporate gifts” section.